Welcome to our Customer Services page where you should find answers to many of the questions you might have. Simply click on the links below to find out more about our delivery options, returns policy, gift voucher purchase and more. If yo do not find what you are looking for, please call us on 028 9181 2147.

Delivery Options >
Returning an item >
Privacy of my Information >
Wedding List Terms & Conditions >
Wardens Gift Vouchers >

QUESTIONS

Q: Can I have an item delivered to my home and how much will it cost me?
A: Yes, if you buy an item online, we can deliver to most addresses within Northern Ireland, Republic of Ireland and the UK Mainland (excluding highlands and Islands). Standard delivery in these zones costs between from only £1.55 for Gift vouchers and between £3.50 - £5.00 for larger items. You can also have furniture and large items delivered free of charge within 15 miles of our Newtownards store (to selected postcodes), other areas within Northern Ireland may be able to be arranged. Please see our full Delivery Information for more.

Q: Can I return an item?
A: Yes, you can return most items within 28 days from the date of purchase. A refund to the value of the purchase value will be given provided you have proof of purchase and the item is returned in a saleable condition. Some items are excluded from our returns policy, please see our Returns Policy for further information and details about returning items which were bought online or from a wedding list.

Q:What happens to my information when I place an order or sign up for a newsletter?
A: Your personal information may be disclosed to reputable third parties who will help process your online purchases. We require that all such third parties treat your personal information fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval. More information can be found in our Privacy Policy.

Q:What are the terms and conditions if I sign up for a Wedding List with Wardens?
A: When you register your wedding list with Wardens, we ask that you agree to a set of terms and conditions. These outline how our service works in order that our service can operate in a smooth and efficient manner. The terms and conditions include details for Brides and Grooms and also for guests. Topics covered include availability of gifts, gift display when viewed online, age restricted gifts, pricing policy, purchase of special order gifts, gift wrap & delivery, wedding list returns policy, Wardens Gift Voucher credit, events beyond our reasonable control and website errors & Access. To read more on any of these topics, please see the full Wedding List Terms & Conditions.

Q:How do Wardens Gift Vouchers Work?
Wardens Gift Vouchers are available to purchase in store via the China or Weddings Departments, off certain Wedding Lists at the Bride and Groom's request or online. Gift vouchers are valid for one year from the date of issue and can be exchanged against goods from any department. Gift vouchers cannot be used to pay Wardens Customer Accounts but may be used against purchases of special order accounts. Wardens Gift Vouchers should be treated as cash and so Wardens can not accept liability for vouchers which have been lost or stolen and are unable to replace vouchers in these situations. Vouchers which have been forged, tampered with or damaged will not be accepted as valid payment for goods. If you have any further queries regarding Wardens Gift Vouchers, please contact our office on 028 9181 2147 between Monday - Saturday, 9am - 5.30pm.


If you should have any query which is not answered above, please contact the store directly on 028 9181 2147 between Monday - Saturday, 9am - 5.30pm.

Wardens want to provide you with the best service possible. Please read carefully the information below before deciding to purchase any items.

Delivery Information >
Returns Information >

Delivery Information

Wardens offer a weight based delivery service for online purchases which allows us to send items to you in the most cost effective manner. Deliveries are made through Parcelforce Worldwide, Royal Mail or by our own delivery vehicle. Average delivery time is between 2-7 working days, however this is dependent on availability if items. If multiple items are ordered, they will be packed together into the least number of parcels possible. If an item becomes unavailable, we will contact you to either cancel the order or to arrange a substitute item on your approval.

Postage and packing rates are as follows:

If you are unsure of the total weight of your order, the delivery total will be shown when you view your basket. The delivery charge is automatically set to the cheapest option available (excluding Click & Collect).

• Click & Collect: All items are available to collect in store - free of charge
  
  
  

• Order Weight 0 – 1Kg (small parcels): Royal Mail - £3.00
  Available to: Northern Ireland, UK (including Highlands, Islands & Isle of Man)
  
  

• Order Weight 0 – 1Kg: Royal Mail - £5.00
  Available to: Republic of Ireland (Euro rates vary with exchange rates)
  
  
  

• Order Weight 1 – 2Kg (medium parcels): Royal Mail - £5.00
  Available to: Northern Ireland, UK (including Highlands, Islands & Isle of Man)
  
  

• Order Weight 1 – 2Kg: Parcelforce Worldwide - £5.00
  Available to: Republic of Ireland (Euro rates vary with exchange rates)
  
  
  

• Order Weight 2 – 30Kg & maximum of 300cm area size (large parcels): Parcelforce Worldwide - £5.00
  Available to: Northern Ireland, UK Mainland only (excludes Highlands, Islands & Isle of Man), Republic of Ireland (Euro rates vary with exchange rates)
  
  
  

• Order Weight over 30kg: Wardens Vehicle - free of charge Available to: Selected Postcodes only – BT1-13, 15-16, 18-23, 37
  If you would like a large item or furniture delivered to an address outside of these postcodes, please contact our store for information.
  
  
  

• Wardens Gift Vouchers: Royal Mail, Recorded First Class Signed For - £1.85 Available to: Northern Ireland, UK (including Highlands, Islands & Isle of Man)
  
  

At present we are unable to deliver to addresses outside of the areas noted above.

If you order several items, we will package you items together in to as few parcels as possible. In some cases, this may cause a small delay.


Delivery Information for products bought in store

Wardens offer a free delivery service for our customers who purchase furniture, large items or wedding gifts (delivery to the Bride & Groom’s chosen address only). Our delivery days are between Monday and Friday between the hours of 10am - 5pm. As we offer this service free of charge, we are unfortunately unable to offer specific days or times on request.

If you are expecting delivery of an item, our Furniture Department may be able to further advise you the morning of your delivery of an estimated time.

The delivery service is free of charge for deliveries within a 20 mile radius of our store, other areas may be able to be arranged on consultation with our Furniture Department, or if a wedding purchase, our Bridal Team may be able to assist you.

Please note, our drivers are not authorised to leave items in an unsecure area (e.g. on a doorstep). If you are expecting a delivery, please ensure there is someone at the specified address to receive the delivery or that you have pre-arranged a secure place to leave the delivery.

Returns Information

We want you to be happy with every purchase you make from us, whether it is online or in our store. These guidelines help to make it clear how and when we will accept returns or cancellations of orders.

Changing or cancelling an Online Order >
Missing, Incomplete or Damaged Orders >
Returns Procedure for Online Purchases >
Online Returns Policy >
Your Rights Under Distance Selling >
Store Returns Policy >
Wedding List Returns Policy >



Changing & Cancelling an Online Order

Unfortunately in most circumstances it is not possible to make changes to an order once it has been placed. If you would like to add products to your order, please place a new order for these items. If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact us on 028 9181 2147 between 9am-5.30pm, Monday to Saturday or email us at enquiries@wardenbros.com. Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products. There are some products which we cannot cancel, refund or exchange, including bespoke, made-to-measure or personalised items. Please see our full Returns Policy for more details.

Missing, Incomplete or Damaged Orders

If your order hasn't arrived within the expected delivery period, or arrives incomplete, please contact us on 028 9181 2147 between 9am-5.30pm, Monday to Saturday. Please be ready to quote your order number and order date.

If your order arrives and the goods are damaged, follow our Returns Procedure for Online Purchases or call us on 028 9181 2147 between 9am-5.30pm, Monday to Saturday. Please be ready to quote your order number and order date.

Returns Procedure for Online Purchases

Returns for items which were purchased online can be made through either of these options:

Returns via Royal Mail

• Fill out your reason(s) for return on the back of the Despatch Note.
  
• Enclose the Despatch Note with the product, and package up securely.
  
• Take the item(s) to the Post Office and pay any delivery charge.
  
• Obtain a certificate of postage from the Post Office.
  
• If your item(s) requires collection, for example furniture or heavy items over 30kg, or if you have any other queries, call us on 028 9181 2147.
  
  

Returns via Wardens shop

Simply take the Despatch Note or a print-out of your order confirmation and the product you wish to return or exchange to the appropriate department in the shop, and tell the sales assistant you bought it online. Please note: we will credit the card you used when originally purchasing the item, if this card is not available, usually we will refund the amount using Wardens Gift Vouchers. Please see below for full details of our returns policy.

Online Returns Policy

Subject to the exceptions below, Wardens is happy to exchange or refund your purchase within 28 days of delivery, for ‘Collect from Store’ orders the 28 days starts after you have received your 'Order Ready for Collection' email. Your refund amount will be the value of the goods at the time of purchase, excluding any delivery charges. Your refund will be credited to the original payment card once we have received the goods. If this card is not available, usually we will refund the amount using Wardens Gift Vouchers. If you wish to return the item to us by post, you are liable to pay any delivery charge directly to the Post Office or chosen postal company in order to return the goods to us.

If your goods should arrive to you in a faulty or damaged condition, you should notify us immediately by telephone or email, quoting your order number. No goods should be returned without prior notification to us and approval has been given to return the item(s). Once approval has been given, you should arrange for the item(s) to be returned to us via the two options shown above in 'Returns Procedure for online purchases. We will refund the cost of the goods and the original postage charge and the cost of returning the goods to us (up to the value of the original postage paid). The refund will be processed when we receive receipt the item(s).

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in our store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them (this also includes the packaging where it forms part of the goods, for example, boxed items and gift items). You must ensure that you return the original undamaged packaging along with the item/s you wish to return. Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full, minus any amounts due by way of compensation to either repair the goods or to cover any loss.

Furniture and Large Item Returns:

Our 28 day returns policy does not apply to furniture or large item orders (over 30kg) made on our website and you may only return furniture if you wish to cancel your contract with us.

Delivery charges for furniture or large items (over 30Kg) will only be refundable if you cancel your order with us within seven working days after the day of receipt of your purchases. Otherwise, delivery charges will only be refundable in the case of faulty or damaged goods or where the incorrect product has been received.

This does not affect your statutory rights in respect of faulty or damaged furniture. A collection charge of £50 will be made if you wish to return the furniture unless it is faulty, damaged upon delivery or the incorrect item has been delivered. This charge is payable on receipt of your request to cancel your order.

Please ensure that any furniture or large items have been carefully considered prior to placing an order to ensure that they will fit within the boundaries of your home, including through doorways and hallways.

Your rights under Distance Selling

UK & N. Ireland customers:

Under the Consumer Protection (Distance Selling) Regulations (DSRs), you have up to 7 working days starting the day after you have received your delivery to cancel your order. This does not apply to certain "exceptions" specified at section 13 of the DSRs, including goods made to your specification or clearly personalised goods. The original delivery charges will be refunded, however, if only part of your order is cancelled, the delivery charge will not be refunded. You are liable to pay any delivery charge in order to return the item(s) to us. Requests to cancel an order should be made in writing.

Further details of your rights under Distance Selling Regulations are available from your local Trading Standards department or Citizens Advice bureau.

Store Returns Policy

If you are unhappy with any purchase you have made from our store, you may return the item for a full refund with proof of purchase or an exchange for goods of an equal value. If you have no proof of purchase we can offer exchange of goods of an equal value or Wardens Gift Vouchers.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition. If your item is damaged or faulty, please contact the store for further information.

Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you. We cannot accept liability for items which have been damaged in your own care, either in transport or storage.

We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

This does not affect your Statutory Rights. If you would like further information, or to speak to someone, please contact the store on 028 9181 2147.

Wedding List Returns Policy

If you are unhappy with any item which has been purchased off your Wedding List, we will offer an exchange in goods or Wardens Gift Vouchers up to 2 months after the date of your wedding. We are unable to accept returns from Wedding Lists after this 2 month period. Items which have been returned will not be included in the total value used to calculate the 5% credit in gift vouchers given by Warden Brothers to the bride and groom.

You should ensure that all gifts received have been checked for faults or damages within this 2 month period. We cannot accept liability for items which have been damaged in your own care, either in transport or storage.

We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

This does not affect your Statutory Rights. If you would like further information, or to speak to someone, please contact the store on 028 9181 2147.

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Wardens have Terms and Conditions that we ask you to adhere to. These terms and conditions apply to the use of this Website and our Wedding List Service and by accessing this Website and/or placing an order or using our Wedding List Service, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions you may not use or access this Website or our Wedding List Service.

Before you place an order, register or purchase from a Wedding List, if you have any questions relating to these terms and conditions please contact us via e-mail at enquiries@wardenbros.com, or call us on 028 9181 2147 between 9am-5.30pm, Monday to Saturday. The terms and conditions apply to the following groups of people:

Users of our website & online ordering facility >
Brides & Grooms who register a Wardens Wedding List >
Guests purchasing from a Wardens Wedding List >

Users of our website & online ordering facility

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

(i) The Personal Information which you are required to provide when you register as a customer or place an order is true, accurate, current and complete in all respects; and
(ii) You will notify us immediately of any changes to the Personal Information by contacting us by e-mail at enquiries@wardenbros.com, or calling us on 028 9181 2147 between 9am-5.30pm, Monday to Saturday.
(iii) You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


Links to Third Parties

To provide increased value to users of our website, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

(i) The privacy practices of such websites
(ii) The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources
(iii) The use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources


Purchase of Products and Ordering

We will take all reasonable care, as far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Please see our Privacy Policy for further information.


Contract Creation

The steps required to create the contract between you and Wardens are as follows:

• You place the order for your products on the website by accepting the terms & conditions and pressing the ‘Checkout’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
  
• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from wardenbros.com.
  
• As your product is shipped from our warehouse we will send you a despatch confirmation email.
  
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Changing or Cancelling an Online Order.
  
  

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
  
• Our inability to obtain authorisation for your payment.
  
• The identification of a pricing or product description error.
  
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
  
  

Please note that you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products. Please see ‘Your Rights Under Distance Selling’ for further information.


Product Description & Pricing Policy

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our Contract Creation Policy. We cannot be held responsible for any limitations of your monitor’s display of colour, texture or detail of merchandise. Images are displayed for illustrative purposes only and we cannot guarantee the image displayed is an accurate representation of the actual product.


Compliance with laws & Legal Restrictions

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Wardenbros.com may sell products which are restricted in sale by law. The following laws apply to customers attempting to buy such Gifts:

• Knives (or gifts containing knives) – it is illegal to sell a knife, axe or blade to anyone under the age of 18.
  
• Aerosol Spray Paints – It is illegal to sell aerosol spray paints to anyone under the age of 16.
  

You undertake to comply with these laws when purchasing such items.


Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This includes shipment delays from suppliers and the free delivery service. This condition does not affect your statutory rights.


Website Errors & Access

We endeavour to present the most accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, inaccuracies or typographical errors. Any errors are wholly unintentional and we apologise if erroneous information is reflected in any product price or product availability. We try to ensure that all pricing is accurate, but occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error has been made, we reserve the right to remove the item from the website. We will not be obliged to supply any item at the incorrect price. We present our information ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Given the unpredictability of the online environment and technology, we do not warrant that the function or operation of this website will be error-free or uninterrupted, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Your access to the website may occasionally be restricted or suspended to allow for maintenance or repairs or the introduction of new facilities or services. We shall not be held liable for damages and/or losses of any kind that you may incur from your use of or inability to access our website.


Amendments to Terms and Conditions

We reserve the right to update or amend these terms and conditions at any time, without giving prior notice. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions. These conditions are governed by and construed in accordance with the laws of Northern Ireland and England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Northern Irish and English Courts.

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Brides & Grooms who register a Wardens Wedding List

On occasion, some products which you have been placed on your Wedding List may be available ‘to order only’. You will be advised by a member of our Bridal Team if any of the products you have chosen fall into this category. In this instance, once the item has been purchased off your Wedding List, we will then order the item for you.


Availability of Gifts

We will endeavour to ensure that any item added to your Wedding List is available when a guest purchases it (unless it is a ‘to order only’ item – see above). On occasion, it may be possible that items become unavailable. In this instance, a member of our Bridal Team will contact you to advise you of the situation where you may choose an alternative item or remove it from your Wedding List. If the item has already been purchased, you may choose an alternative gift of an equal or lesser value and the difference will be provided in Wardens Gift Vouchers.


Gift Display When Viewed Online

We will make every effort to feature an image on the online version of your Wedding List. On some occasions, an image may not be available. We cannot be held responsible for any limitations of your monitor’s display of colour, texture or detail of merchandise. Images are displayed for illustrative purposes only and we cannot guarantee the image displayed is an accurate representation of the actual product.


Age Restricted Gifts

Your Wedding List may contain products which are restricted in sale by law. The following laws apply to those guests attempting to buy such Gifts: * Knives (or gifts containing knives) – it is illegal to sell a knife, axe or blade to anyone under the age of 18. Your guests undertake to comply with these laws when purchasing such gifts.


Pricing Policy

We take all reasonable care to ensure that the details, descriptions and prices of items on your Wedding List are as accurate as possible. Items on Wedding Lists are subject to price fluctuations in line with our in store prices on a day-to-day basis. As a result, prices may change between the time you compile your Wedding List and the time a gift is purchased. Your guests will be charged the price available on the Wedding List on the day the purchase is made. If an item displayed on a Wedding List is priced in error, we reserve the right to withdraw the item from sale at that price. An order will be accepted when the goods are dispatched.


Purchase of Special Order Gifts

If you choose to put items on your Wedding List that are not normally held in stock at Warden Brothers, these are considered ‘Special Order’ Gifts. On occasion, we may require that if these items are ordered into the store and not purchased in part or whole by your guests, the remainder of these items will be purchased by you. You will be notified of any such items before they are ordered for your Wedding List.


Gift Wrap & Delivery

Wardens Wedding List Service offers a gift wrapping and delivery service for guests. Large gifts, such as ladders and BBQ’s may not be gift wrapped. The delivery service is free of charge for deliveries within a 20 mile radius of our store, other areas can be arranged on consultation with our Bridal Team. If a guest chooses to leave their gift at our store, our Bridal Team will contact you or your chosen recipient to advise you a gift has been purchased. You can then decide to collect the gift from our store between Monday-Saturday, 9am – 5.30pm or you can arrange with our Bridal Team to have your gift delivered to your chosen address. Please note, our drivers are not authorised to leave gifts in an unsecure area (e.g. on a doorstep). You may have more than one drop of your gifts which will not incur any additional cost to either you or your guests.


Wedding List Returns Policy

If you are unhappy with any item which has been purchased off your Wedding List, we will offer an exchange in goods or Wardens Gift Vouchers up to 2 months after the date of your wedding. We are unable to accept returns from Wedding Lists after this 2 month period. Items which have been returned will not be included in the total value used to calculate the 5% credit in gift vouchers given by Warden Brothers to the bride and groom. You should ensure that all gifts received have been checked for faults or damages within this 2 month period. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.


Wardens Gift Voucher Credit

After your wedding, your Wedding List will be closed by a member of our Wedding Team. This involves removing your list from circulation both in store and online. This is usually done approximately 4 weeks after your wedding. The amount spent on your list will then be totalled and you will be given Wardens Gift Vouchers to approximately 5% of the total spend on your list. Vouchers will only be given for Wedding Lists with a total spend over £100. Items which have been returned will not be included in the total value used to calculate the 5% credit in gift vouchers given by Warden Brothers to the bride and groom. These vouchers are given as a goodwill gesture only and are not redeemable for cash. Items which guests may buy which are not on your Wedding List (bought ‘off-list’) may not be included in the total spend of your Wedding List. We ask that you collect these vouchers from the store, we do not post vouchers. We accept no responsibility for lost or stolen vouchers and are unfortunately unable to replace vouchers which have been lost, stolen or damaged. Wardens Gift vouchers are valid in any department for up to 12 months after the date of issue.


Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This includes shipment delays from suppliers and the free delivery service. This condition does not affect your statutory rights.


Website Errors & Access

We endeavour to present the most accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, inaccuracies or typographical errors. Any errors are wholly unintentional and we apologise if erroneous information is reflected in any product price or product availability. We try to ensure that all pricing is accurate, but occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error has been made, we reserve the right to remove the gift from the Wedding List and contact both you and your guest (if applicable) to inquire whether both parties wish to continue with the item at the corrected price. We will not be obliged to supply any item at the incorrect price. We present our information ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Given the unpredictability of the online environment and technology, we do not warrant that the function or operation of this website will be error-free or uninterrupted, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Your access to the website may occasionally be restricted or suspended to allow for maintenance or repairs or the introduction of new facilities or services. We shall not be held liable for damages and/or losses of any kind that you may incur from your use of or inability to access our website.


Amendments to Terms and Conditions

We reserve the right to update or amend these terms and conditions at any time, without giving prior notice. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. These conditions are governed by and construed in accordance with the laws of Northern Ireland and England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Northern Irish and English Courts.

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Guests purchasing from a Wardens Wedding List

At Wardens we strive to give our Brides, Grooms and guests the best service possible. These terms and conditions make it clear how our service works.


The Wedding List Service

The Wardens Wedding Gift List Service allows a Bride and Groom to compile a list of products from our store, including Wardens Gift Vouchers. The list is then made available online and in store for guests to select and purchase a gift for the selected couple. The gift purchased can then be taken by the guest or delivered by Warden Brothers to the Bride and Groom as their preference. The Bride and Groom have the ability to amend or remove items from their Wedding List up until the date of their wedding. The Wardens Wedding Gift List is available for guests to purchase from when the couple submit their list until the list is closed, approximately 4 weeks after the date of the wedding. Gifts can be purchased online, by phone or in store.


Products

On occasion, some products which have been placed on a Wedding List may be available ‘to order only’. The couple will have been advised by a member of our Bridal Team if any of the products they have chosen fall into this category. In this instance, once the item has been purchased off the Wedding List, we will then order the item.


Availability of Gifts

We will endeavour to ensure that any item added to a Wedding List is available when it is purchased (unless it is a ‘to order only’ item – see above). On occasion, it may be possible that items become unavailable. If the item has already been purchased, the couple may choose an alternative gift of an equal or lesser value and the difference will be provided in Wardens Gift Vouchers. We are under no obligation to inform you if such a substitution should occur.


Gift Display When Viewed Online

We will make every effort to feature an image on the online version of the Wedding List. On some occasions, an image may not be available. We cannot be held responsible for any limitations of your monitor’s display of colour, texture or detail of merchandise. Images are displayed for illustrative purposes only and we cannot guarantee the image displayed is an accurate representation of the actual product.


Age Restricted Gifts

A Wedding List may contain products which are restricted in sale by law. The following laws apply to guests attempting to buy such Gifts: * Knives (or gifts containing knives) – it is illegal to sell a knife, axe or blade to anyone under the age of 18.

You undertake to comply with these laws when purchasing such gifts.


Pricing Policy

We take all reasonable care to ensure that the details, descriptions and prices of items on a Wedding List are as accurate as possible. Items on Wedding Lists are subject to price fluctuations in line with our in store prices on a day-to-day basis. As a result, prices may change during the purchasing period. You will be charged the price available on the Wedding List on the day the purchase is made. If an item displayed on a Wedding List is priced in error, we reserve the right to withdraw the item from sale at that price.


Payment Methods

Items can be purchased online by credit/debit card: Mastercard, Visa, Visa Debit, Visa Electron, Maestro and Paypal. Items can be purchased in store by credit/debit card as before, but also by cash, cheque, Wardens Gift voucher or charge account. Wardens Gift Vouchers cannot be redeemed against the purchase of Wardens Gift Vouchers.


Gift Wrap & Delivery

Wardens Wedding List Service offers a gift wrapping and delivery service for guests. Large gifts, such as ladders and BBQ’s may not be gift wrapped. The delivery service is free of charge for guests and couples for deliveries within a 20 mile radius of our store. If you choose to leave your gift at our store, our Bridal Team will contact the couple or their chosen recipient to advise them a gift has been purchased. The couple can then decide to collect the gift from our store or they can arrange with our Bridal Team to have the gift delivered to their chosen address. You may leave a personal message for the couple when you purchase a gift both online or in store. We do not take any responsibility for the contents of messages communicated by you.


Your Contract with Us

When you place an order to purchase an item from a wedding list you enter into a transaction with us. Your order constitutes an offer to us to purchase the selected goods. To meet our commitment to you, we will store your order and the necessary personal details, obtain authorisation from your bank for the payment and we may make certain security checks on your identity and address. Please see our Privacy Policy for further information. An email will be sent to you as an acknowledgement that we have received your order. An order will only be accepted when the goods are dispatched.


Order Confirmation

When you place an order to purchase an item from a Wedding Gift List, we will send you email confirmation that we have received details of your order if you have ordered online. Your order represents an offer to us to purchase a product, which is accepted and concluded by us when we dispatch the goods. We reserve the right not to accept your order for any reason whatsoever including but not limited to: product availability, pricing errors, payment problems and failure to meet our eligibility criteria set our above.

If for any reason there is a problem collecting payment for your order, we will not be obliged to fulfil your contract. On some occasions, we may be unable to process your order, possibly due to your payment being declined or an unspecified technical error. If you are sure you are using a valid card, please try again with the same credit/debit card or please place another order on our website using a different credit/debit card.


Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This includes shipment delays from suppliers and the free delivery service. This condition does not affect your statutory rights.


Website Errors & Access

We endeavour to present the most accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, inaccuracies or typographical errors. Any errors are wholly unintentional and we apologise if erroneous information is reflected in any product price or product availability. We try to ensure that all pricing is accurate, but occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error has been made, we reserve the right to remove the gift from the Wedding List and contact both the couple and you to inquire whether both parties wish to continue with the item at the corrected price. We will not be obliged to supply any item at the incorrect price. We present our information ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Given the unpredictability of the online environment and technology, we do not warrant that the function or operation of this website will be error-free or uninterrupted, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Your access to the website may occasionally be restricted or suspended to allow for maintenance or repairs or the introduction of new facilities or services. We shall not be held liable for damages and/or losses of any kind that you may incur from your use of or inability to access our website.


Amendments to Terms and Conditions

We reserve the right to update or amend these terms and conditions at any time, without giving prior notice. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. These conditions are governed by and construed in accordance with the laws of Northern Ireland and England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Northern Irish and English Courts.

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We understand that your privacy is important and we will treat any personal information you provide as confidential and it will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.

Personal information

We will only collect information about you if you willingly provide it. Please ensure you update your personal details if any of your details change. In order to do any of the following, you will need to provide us with certain details:

• Place an order
• Sign up for emails, notifications or newsletters
• Enter prize draws or competitions
• Take part in a survey
• Give us feedback

The details you provide may include your name, delivery address, telephone number, email address, product selections, credit or debit card number, the card's expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

When you use this website, we may collect, store and use the following kinds of data:

• Information about your PC and visits to this website such as the IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.
• Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our products. We will use information to fulfil any order and to communicate with you when necessary.
• Information that you provide us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.
• Information that you provide us for the purpose of signing up for our email newsletters.

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:

• Administer the website.
• Improve your browsing experience by developing and improving the design and layout of the website, through the monitoring of your usage.
• Process orders.
• Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you via email or post.
  
  

Keeping in touch with you

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to our store. We may also use your details to send information via email or post, about other goods and services we sell or for our research purposes. If you have registered to receive information from us, you can remove your email address from our list by replying to the email with ‘unsubscribe’ in the Subject field.

Data Protection

We ensure that all of your personal and transactional information is protected to the highest standards. We never make your personal details available to third party companies for marketing purposes. We will comply with the standard procedures and requirements as laid down in the Data Protection Acts 1984 and 1998 and to ensure that your personal data is kept secure and processed as required by the various laws in force from time-to-time.

Cookies

When you enter this website, we may use cookies. Cookies are tiny text files that identify your computer to our server. These cookies in no way allow us access to your computer and do not store any details relating to you or your credit cards. They are used to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our users in line with their needs. The use of cookies helps us to improve the quality of service that we provide. Cookies are placed on your computer if your browser is set to allow these. If you wish to ‘turn off’ cookies, then please check your browser’s help files for guidance on how to do so.

Third Parties

Your personal information may be disclosed to reputable third parties who will help process your online purchases. We require that all such third parties treat your personal information fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval.