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FAQs

Welcome to our Customer Services page where you should find answers to many of the questions you might have. Simply click on the links below to find out more about our delivery options, returns policy, gift voucher purchase and more. If you do not find what you are looking for, please call us on 028 9181 2147.

A.

Yes, if you buy an item online, we can deliver to most addresses within Northern Ireland, Republic of Ireland and the UK Mainland (excluding highlands and Islands). Standard delivery in these zones costs between from only £1.55 for Gift vouchers and between £3.50 - £5.00 for larger items. You can also have furniture and large items delivered within 15 miles of our Newtownards store (to selected postcodes), other areas within Northern Ireland may be able to be arranged, please call for details of pricing.

A.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Vouchers is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: Gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

A.

Your personal information may be disclosed to reputable third parties who will help process your online purchases. We require that all such third parties treat your personal information fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval. More information can be found in our Privacy Policy.

A.

Wardens Gift Vouchers are available to purchase in store via the China or Weddings Departments, off certain Wedding Lists at the Bride and Groom's request or online. Gift vouchers are valid for one year from the date of issue and can be exchanged against goods from any department. Gift vouchers cannot be used to pay Wardens Customer Accounts but may be used against purchases of special order accounts. Wardens Gift Vouchers should be treated as cash and so Wardens can not accept liability for vouchers which have been lost or stolen and are unable to replace vouchers in these situations. Vouchers which have been forged, tampered with or damaged will not be accepted as valid payment for goods. If you have any further queries regarding Wardens Gift Vouchers, please contact our office on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

Wardens of Newtonwards

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