Welcome to our Customer Services page where you should find answers to many of the questions you might have. Simply click on the links below to find out more about our delivery options, returns policy, gift voucher purchase and more. If yo do not find what you are looking for, please call us on 028 9181 2147.

Delivery Options >
Returning an item >
Privacy of my Information >
Wedding List Terms & Conditions >
Wardens Gift Vouchers >


QUESTIONS


Q: Can I have an item delivered to my home and how much will it cost me?
A: Yes, if you buy an item online, we can deliver to most addresses within Northern Ireland, Republic of Ireland and the UK Mainland (excluding highlands and Islands). Standard delivery in these zones costs between from only £1.55 for Gift vouchers and between £3.50 - £5.00 for larger items. You can also have furniture and large items delivered free of charge within 15 miles of our Newtownards store (to selected postcodes), other areas within Northern Ireland may be able to be arranged. Please see our full Delivery Information for more.

Q: Can I return an item?
A: Yes, you can return most items within 28 days from the date of purchase. A refund to the value of the purchase value will be given provided you have proof of purchase and the item is returned in a saleable condition. Some items are excluded from our returns policy, please see our Returns Policy for further information and details about returning items which were bought online or from a wedding list.

Q:What happens to my information when I place an order or sign up for a newsletter?
A: Your personal information may be disclosed to reputable third parties who will help process your online purchases. We require that all such third parties treat your personal information fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval. More information can be found in our Privacy Policy.

Q:What are the terms and conditions if I sign up for a Wedding List with Wardens?
A: When you register your wedding list with Wardens, we ask that you agree to a set of terms and conditions. These outline how our service works in order that our service can operate in a smooth and efficient manner. The terms and conditions include details for Brides and Grooms and also for guests. Topics covered include availability of gifts, gift display when viewed online, age restricted gifts, pricing policy, purchase of special order gifts, gift wrap & delivery, wedding list returns policy, Wardens Gift Voucher credit, events beyond our reasonable control and website errors & Access. To read more on any of these topics, please see the full Wedding List Terms & Conditions.

Q:How do Wardens Gift Vouchers Work?
Wardens Gift Vouchers are available to purchase in store via the China or Weddings Departments, off certain Wedding Lists at the Bride and Groom's request or online. Gift vouchers are valid for one year from the date of issue and can be exchanged against goods from any department. Gift vouchers cannot be used to pay Wardens Customer Accounts but may be used against purchases of special order accounts. Wardens Gift Vouchers should be treated as cash and so Wardens can not accept liability for vouchers which have been lost or stolen and are unable to replace vouchers in these situations. Vouchers which have been forged, tampered with or damaged will not be accepted as valid payment for goods. If you have any further queries regarding Wardens Gift Vouchers, please contact our office on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.


If you should have any query which is not answered above, please contact the store directly on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.